Lifecycle Management: Overseeing the procurement, deployment, routine maintenance, and safe retirement of company hardware (servers, laptops, and peripherals).
System Installation: Setting up and configuring operating systems (Windows, Linux, or macOS), alongside essential application software.
Monitoring & Tuning: Continuously checking system logs, tracking resource utilization, and adjusting system performance to prevent bottlenecks. [1, 2, 3, 4]
Security & Access Control
Identity Management: Creating, updating, and revoking user accounts and access permissions across company platforms.
Patching & Updates: Applying operating system updates, firmware upgrades, and critical security patches.
Compliance: Enforcing internal IT policies and executing operational security controls to protect company data. [1, 2, 3, 4, 5]
Backup & Disaster Recovery
Data Protection: Scheduling and executing regular data backups to prevent information loss.
Disaster Recovery: Developing and testing recovery plans to quickly restore business continuity in the event of hardware failure, cyberattacks, or data corruption. [1, 2, 3, 4, 5]
Technical Support & Maintenance
Tier-2 / Tier-3 Support: Troubleshooting complex hardware and software issues.
Documentation: Maintaining detailed documentation of network configurations, system architecture, and standard operating procedures (SOPs). [1, 2, 3]
